Oldcarpet Return Policy:
Rug returns will be accepted with no hassle, as long as the following stipulations are met:
If for any reason you're not 100% satisfied with your purchase, return it for a refund or exchange. oldcarpet stands behind every product we sell.
1- The customer has 30 days to exchange for the same price or more rug with no restocking fee
2- The customer has 14 days to keep before returning the goods for refund.
3- If returned for refund, the customer is responsible for shipping fee both ways.(no drop-offs).
4- All rugs must be in their original condition.
5- No damaged or stained rugs will be accepted.
Please send returns to:
5590 Vista Del Dia
Anaheim, CA 92807
Return Persian Rugs for Canadian and outside of the United States customers:
Oldcarpet is well known for its customer’s satisfaction in Persian rug industry. We are 100% behind our products and clients. Due to current sanction on Persian Rugs effective Sept. 29, 2010, by United States.
Unfortunately, We are not able to accept any return for rugs sold to customer outside of the United States due to current sanction in the United States against Persian Rugs. All sales are final for overseas customers. Clients are responsible for customs duty rates and clearances in destination country